Legacy systems: Valuable investment or data and workflow trap?
Unfortunately for many companies, they’re both. Three in five enterprises leading the use of big data admit their outdated legacy systems aren’t capable of meeting today’s business requirements. Yet after sinking a fortune into these mission-critical systems, even multi-billion-dollar organizations are reluctant to part with them.
As a result, many enterprises are caught in a frustrating catch-22: Legacy systems are simultaneously their life-blood and one of their biggest obstacles to progress.
Nearly 70 percent of corporate business systems are legacy applications. But that doesn’t necessarily mean they’re clunky, decades-old green screen terminals (although many of them are). Gartner now defines legacy as "any system that is not sufficiently flexible to meet changing business needs". This broad definition encompasses a wide range of software, some of which may be only 5 years old.
Despite the hindrance to business growth, fewer than half of businesses are choosing to replace their legacy systems with something new. Instead, most opt to go on paying anywhere from $10,000 to $1 million a year to keep legacy data and workflows accessible.
Is there any way out of the data and workflow trap? As a matter of fact, a growing number of enterprises are turning to Sapho to dislodge their stuck data and complex workflow, and address the problems posed by outdated enterprise software.
Here are three ways Sapho makes legacy systems usable again:
1. Unleashes trapped data
PROBLEM: The ability to leverage data as part of a smart business decisions making process is becoming a make-or-break skill for enterprises. But most are competing based on an incomplete view of their data, utilizing less than 75 percent of what’s available.
- More than 40 percent of companies leading the use of big data say their data’s too siloed within hard-to-use legacy systems to be accessible when they need it.
- Lack of swift data access has derailed major decisions or projects in nearly three-quarters of companies.
- Data trapped in legacy systems can take days or even weeks to retrieve for analysis.
SOLUTION: Sapho unleashes data stored in legacy systems by connecting to systems of record and monitoring for important changes. When they occur, employees are notified via their preferred channel (mobile app, messenger or email client, or browser), and provided only the information and bite-size tasks that’s directly relevant and actionable to their jobs.
Take IBM Domino, for example, which for many companies provides a treasure trove of data only available on a computer. Furthermore, accessing it requires employees to log into the software and navigate a series of menus and apps to find what they’re looking for. With Sapho’s Domino integration, employees now have access to their Domino data and tasks on any device, intranet, or messenger and can easily complete any action they must take in just a few clicks, without ever logging into Domino.
2. Inspires new “micro” workflows
PROBLEM: Clunky legacy systems often hamper productivity. Employees find them hard to use, unreliable, too complex, and painfully slow. But they’re too costly to simply rip out and replace.
- More than 90 percent of employees abandon legacy software for more user-friendly alternatives.
- 62% of employees delay completing tasks that require logging into multiple systems.
- Poor user experience contributes to a lack of engagement among 70 percent of U.S. workers.
SOLUTION: Sapho gives legacy systems a cosmetic overhaul by separating their valuable data and workflows from their nightmarish user interfaces. This allows enterprises to access data and workflows through user-friendly apps that make work processes easier and more streamlined.
For example, today when an employee submits an expense report or travel request through a system like SAP, a manager receives an email notification that forces them to log into the system, find the request, and approve it manually. With Sapho, employees are notified through their channel of choice, provided all the information about the request, and given the ability to approve or reject the request directly from their channel, without ever logging into the source system.
3. Keeps enterprises on the edge of innovation
PROBLEM: Enterprises need to innovate and remain nimble if they want to stay ahead of the competition. But with the number of IT staff able to maintain legacy systems dwindling every year, systems become frozen in time, making them brittle, inflexible, and difficult to integrate with cutting-edge enterprise tools.
- Nearly 40 percent of companies admit their legacy systems are hindering their ability be agile, target new customers, and generate new business.
- Integrating legacy systems with software-as-a-service solutions has become a top priority for nearly a third of business leaders.
- Large companies spent an average of $3 million on integration projects last year, while mid-size companies averaged $1.1 million.
SOLUTION: Sapho acts as a modern portal on top of outdated legacy systems, allowing companies to provide employees an integrated view, and overall modern way to use, their systems.
With Sapho, pre-built integrations with on-premises and SaaS applications, databases, data warehouses, and BI tools link system data. Now, organizations can build micro apps that provide a single view into multiple systems or that automate tasks between systems. For example, providing a sales manager with the annual forecast pulled from two different instances of Salesforce or automatically informing a sales rep about his client’s support ticket status based on information pulled from both Salesforce and ServiceNow.
These are just a few of the ways Sapho is making legacy software usable again.
How could your organization make better use of its mission-critical systems?