Announcing Sapho’s latest pre-built connector: ServiceNow

Let’s face it - there’s a hell of a lot of work software out there. Ensuring Sapho’s vision of making all of it work is going to take time. We continue to expand our set of out-of-the-box connectors so our customers can quickly integrate with all of the systems they’re currently using. Today, we’re happy to announce the latest edition to our connector family - ServiceNow.

In the off chance that you’re not familiar with them, ServiceNow is a leader in the service management industry, and posted revenue in excess of $1 billion last year. Once focused primarily on the niche market of IT Service Management (ITSM), ServiceNow has expanded into helping companies automate other key business functions. And with a customer base of around 3000 companies, we thought it was a great candidate for “Sapho-ication”.

Now Sapho comes pre-packaged with a ServiceNow connector as well as a micro app template. Taking a cue from ServiceNow’s ITSM roots, this first version of the template focuses on IT incident management. So whether you’re a member of the service desk itself or an end user following up on your own reported issues, we’re sure you’ll appreciate how Sapho helps streamline the process while keeping you up-to-date on any developments.

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And this is only the first step in our plan for ServiceNow integration. Future versions of the template will add support for requests of IT goods and services, allowing Sapho users to take all the main aspects of ServiceNow’s Service Catalog on the go right out of the box. Pretty cool, huh?

One example of how we see customers using the ServiceNow connector is in the larger context of new employee onboarding which touches Facilities and IT. These teams often use ServiceNow as one of several systems to coordinate the ordering of new equipment, getting new employees access to internal applications, and ensuring that employees have a place to sit. With Sapho, organizations can create custom workflows that notify appropriate departments about action items and key dates from source systems, such as ServiceNow. At the same time, micro apps will keep new employees notified of actions to take and information to provide throughout the onboarding process.

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ServiceNow is just the latest example of how we’re helping customers turn their current systems and business processes into bite-sized micro apps. There are plenty more updates on the way so check back soon to read about all the future additions to our connector family. And if there’s something in particular you would like us to focus on, please give us a shout on our connectors page where you can submit new connectors you would like to see. We’d love to hear from you.

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David Eckels is a Product Manager at Sapho. He previously worked as a product manager for a large ICT vendor and has also delivered advisory services with several firms, including PricewaterhouseCoopers.

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